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OCEANIA MATRIMONY
www.oceaniamatrimony.com.au
♥ Privacy Statement & Safety Tips ♥
Australian Privacy Standard — Privacy Act 1988 (Cth)
Effective Date: 30 May 2026 | Last Updated: 30 May 2026
Serving Indians in Australia and Worldwide
1. Introduction
2. Information We Collect
3. How We Use Your Information
4. Disclosure of Your Information
5. Cross-Border Data Transfers
6. App Permissions
7. Cookies and Tracking Technologies
8. Data Security
9. Notifiable Data Breaches
10. Your Rights Under Australian Law
11. Children's Safety — CSAE Policy
12. Safety Tips for Members
13. Updates to This Policy
14. Contact Us
Oceania Matrimony ('we', 'us', 'our', or the 'Platform') is an online matrimonial and matchmaking service operating at www.oceaniamatrimony.com.au serving Indians and South Asians in Australia and worldwide.
We are deeply committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal information in full accordance with:
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Australian Legal Framework GOVERNING AUSTRALIAN LEGISLATION: • Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) • Notifiable Data Breaches (NDB) scheme — Part IIIC, Privacy Act 1988 (Cth) • Privacy (Notifiable Data Breaches) Act 2017 (Cth) • Spam Act 2003 (Cth) • Do Not Call Register Act 2006 (Cth) • Online Safety Act 2021 (Cth) • Australian Privacy Principle 8 (APP 8) — cross-border data transfers • Office of the Australian Information Commissioner (OAIC) guidelines |
By registering on Oceania Matrimony, you acknowledge that you have read and understood this Privacy Statement and consent to the practices described herein. If you do not agree, please do not register or use our services.
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Scope This Privacy Statement applies to: • The Oceania Matrimony website — www.oceaniamatrimony.com.au • The Oceania Matrimony mobile application (iOS and Android) |
We collect personal and sensitive information that you voluntarily provide, as well as information generated automatically through your use of the Platform.
• Full name, date of birth, and gender
• Contact details: email address, phone number, and residential state or country
• Profile information: religion, cultural background, community, and language preferences
• Physical characteristics, health information, and dietary preferences (where voluntarily provided)
• Educational qualifications and professional or employment details
• Income range and family background
• Profile photographs and other uploaded media
• Partner preferences and matchmaking criteria
• Payment and billing information — processed securely via PCI-DSS certified third-party processors. We do not store raw card data.
• IP address, browser type and version, operating system
• Device identifiers and mobile device information
• Pages viewed, time spent, click-stream data, and access times
• Referring website URLs
• Session identifiers and authentication tokens
Under the Privacy Act 1988 (Cth), certain categories of information are classified as 'sensitive information' — including religious beliefs, racial or ethnic origin, and health information. We collect such information only with your explicit consent and use it solely for the purpose of providing our matrimonial matchmaking services. We never use sensitive information for marketing or disclose it to third parties without your consent.
We use your personal information only for purposes that are lawful, proportionate, and directly related to the delivery of our services. These purposes include:
• Creating and managing your account and profile
• Providing and continually improving our matrimonial matchmaking services
• Verifying your identity and the accuracy of your profile information
• Matching you with compatible profiles based on your stated preferences
• Communicating with you via email, SMS, WhatsApp, push notifications, or telephone for account management, verification, customer support, and platform guidance
• Processing payments and maintaining billing and transaction records
• Detecting, investigating, and preventing fraudulent or unlawful activity on the Platform
• Complying with our legal obligations under Australian law
• Conducting anonymised, aggregate analytics to improve Platform performance and user experience
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Marketing Communications Promotional and marketing communications are sent only with your express or inferred consent, in accordance with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). You may opt out of all non-essential promotional communications at any time. |
We do not sell, rent, or trade your personal information to any third party. We may disclose your information only in the following limited and lawful circumstances:
Your profile information — as configured by your own privacy settings — is visible to other registered members for the purpose of matrimonial matchmaking. You control what is visible through your account privacy settings at all times.
We engage trusted Australian and overseas third-party service providers (including payment processors, cloud hosting providers, and SMS gateway providers) under binding data processing agreements that require them to handle your information in a manner consistent with our obligations under the Privacy Act 1988 (Cth).
We may disclose your information where required or authorised by Australian law, court order, or regulatory authority — including the Office of the Australian Information Commissioner (OAIC), the Australian Federal Police (AFP), or the eSafety Commissioner — or where necessary to protect the rights, property, or safety of our members or others.
In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the successor entity. Any such transfer will be subject to equivalent privacy protections and you will be notified in advance.
Our Platform serves members in Australia and around the world. Personal information may be transferred to third countries for the purpose of service delivery — including cloud hosting and technical infrastructure.
• All cross-border transfers comply with Australian Privacy Principle 8 (APP 8) under the Privacy Act 1988 (Cth).
• We take reasonable steps to ensure that all overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.
• Our primary data hosting infrastructure is located in Australia.
• Where data is processed or hosted in third countries, we ensure appropriate contractual safeguards are in place — including data processing agreements that require equivalent protections.
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Cross-Border Transfer Enquiries You may contact our Privacy Officer at info@oceaniamatrimony.com.au if you would like information about the specific countries to which your data may be transferred and the safeguards that apply. |
Our mobile application may request the following device permissions. All permissions are optional unless specifically required for a feature you choose to use, and can be managed or revoked at any time through your device settings.
The 'Near Me' feature uses your device location to display compatible matches in your geographical area. We collect location data only with your explicit consent and do not share your real-time location with other members. Disabling this permission will limit the Near Me feature but will not affect any other core service.
File access is required to allow you to upload profile photographs, share images, audio files, and documents within the Platform. This access is used solely for in-app functionality. We do not access, store, or share your device files beyond what is strictly necessary to deliver the feature you have requested.
Our app may request permission to automatically read OTPs (one-time passwords) delivered via SMS to streamline the verification process during registration or login. We do not read, store, or share any other SMS content. You may revoke this permission at any time in your device settings without affecting your ability to log in manually.
Camera access may be requested to allow you to take and upload profile photographs directly within the app. We do not activate or access your camera without your knowledge or without an explicit user action on your part.
We use cookies and similar tracking technologies on our website and mobile application for the following purposes:
• To track usage paths and user behaviour in order to improve the Platform
• To collect aggregate, anonymised statistical information about site usage
• To remember your session and login preferences
• To enhance your overall experience on the Platform
Most web browsers accept cookies by default. You may configure your browser to block or delete cookies; however, some features of the Platform may not function correctly if essential cookies are disabled. We do not use cookies to serve targeted third-party advertising.
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Cookie Policy Our Cookie Policy — available at www.oceaniamatrimony.com.au/cookie-policy — provides full details about the cookies we use, their duration, their purpose, and how you can manage your preferences at any time. A cookie consent banner is displayed on your first visit to the Platform, in compliance with the Privacy Act 1988 (Cth) APP 3. |
We implement technical and organisational security measures consistent with the Australian Cyber Security Centre (ACSC) Essential Eight framework and ISO/IEC 27001 principles to protect your personal information from unauthorised access, use, modification, or disclosure. These measures include:
• Transport Layer Security (TLS 1.2/1.3) encryption for all data in transit
• AES-256 encryption for sensitive personal data stored at rest
• Multi-factor authentication (MFA) options for all member accounts
• Regular independent penetration testing and vulnerability assessments
• Role-based access controls and least-privilege principles for all staff
• Staff training on data protection, cybersecurity awareness, and incident response
• Secure Software Development Lifecycle (SDLC) practices
• PCI-DSS compliant third-party payment processing — raw card data is never stored on our systems
Despite these measures, no method of electronic transmission or data storage is 100% secure. We encourage you to use a strong, unique password for your account, enable MFA where available, and notify us immediately at info@oceaniamatrimony.com.au if you suspect any unauthorised access.
We comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth), as amended by the Privacy (Notifiable Data Breaches) Act 2017 (Cth).
In the event of an eligible data breach that is likely to result in serious harm to one or more affected individuals, Oceania Matrimony will:
1. Contain the breach and assess its nature, scope, and potential impact as quickly as possible.
2. Notify all affected individuals as soon as practicable, providing a description of the breach and the steps they should take to protect themselves.
3. Notify the Office of the Australian Information Commissioner (OAIC) in accordance with the requirements of the NDB scheme.
4. Provide clear, practical guidance to affected members on how to protect themselves following the breach.
5. Conduct a full review of the incident and implement measures to prevent recurrence.
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Data Breach Reporting To report a suspected security incident or data breach: Email: info@oceaniamatrimony.com.au Subject: URGENT — Security Incident OAIC — Office of the Australian Information Commissioner: Website: www.oaic.gov.au Phone: 1300 363 992 |
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the following rights in relation to the personal information we hold about you:
You have the right to request access to the personal information we hold about you. We will respond to all access requests within 30 days. In limited circumstances — such as where providing access would pose a serious threat to safety, or where the information relates to existing legal proceedings — we may decline access, and we will explain why.
If you believe that personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you have the right to request correction. You may update most profile information directly through your account settings. For corrections to information held in our back-end systems, please contact us at info@oceaniamatrimony.com.au.
You may opt out of direct marketing communications from us at any time by clicking the 'Unsubscribe' link in any marketing email, or by contacting us at info@oceaniamatrimony.com.au. We will process your opt-out request within 5 business days. Transactional communications (billing receipts, account notices, verification messages) are not subject to opt-out requests.
If you believe we have interfered with your privacy or mishandled your personal information, you have the right to lodge a complaint with us directly. We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.
If your complaint is not resolved to your satisfaction, you may escalate it to the Office of the Australian Information Commissioner (OAIC):
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OAIC — Privacy Complaints Office of the Australian Information Commissioner (OAIC) Website: www.oaic.gov.au Phone: 1300 363 992 Post: GPO Box 5218, Sydney NSW 2001 The OAIC is Australia's independent privacy regulator and handles complaints about organisations covered by the Privacy Act 1988 (Cth). |
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Contact Our Privacy Officer To exercise any of the above rights, please contact our Privacy Officer: Email: info@oceaniamatrimony.com.au Subject: Privacy Rights Request Phone: 0420 325 615 We will respond to all privacy rights requests within 30 days in accordance with our obligations under the Privacy Act 1988 (Cth). |
Oceania Matrimony maintains a zero-tolerance policy toward child sexual abuse and exploitation (CSAE) on our Platform, without exception.
The safety and protection of children is a non-negotiable foundation of our platform. This section summarises our key commitments. Our full Child Safety & CSAE Policy is available at www.oceaniamatrimony.com.au/child-safety.
Only individuals aged 18 years or older are permitted to register on or use the Platform. Age is validated at registration via a mandatory date-of-birth entry and an age declaration checkbox. We reserve the right to request government-issued photo identification at any time to verify a member's age.
Any content, communication, or conduct relating to child sexual abuse or exploitation is strictly prohibited. This includes:
• Creating, uploading, transmitting, or accessing child sexual abuse material (CSAM) in any form;
• Grooming conduct directed at a minor or a person believed to be a minor;
• Soliciting sexual content or contact from any person under the age of 18;
• Using the Platform to facilitate any meeting or activity that exploits or harms a child.
Upon discovery of CSAM or CSAE conduct, Oceania Matrimony will immediately remove the content, permanently suspend the account, and report to:
• Australian Federal Police (AFP) — www.afp.gov.au
• Australian Centre to Counter Child Exploitation (ACCCE) — www.accce.gov.au
• eSafety Commissioner — www.esafety.gov.au/report
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⚠ Criminal Penalties & Reporting Criminal penalties under the Criminal Code Act 1995 (Cth): Accessing or transmitting child abuse material online: up to 15 years imprisonment. Grooming a child for sexual activity: up to 15 years imprisonment. TO REPORT A CHILD SAFETY CONCERN: Oceania Matrimony: info@oceaniamatrimony.com.au (Subject: Child Safety Report) Emergency: 000 AFP / ACCCE: www.accce.gov.au eSafety: www.esafety.gov.au/report |
Oceania Matrimony is dedicated to creating a safe, respectful, and genuine environment for all members. Our team manually reviews all profiles and maintains strict abuse-reporting and fraud-prevention systems. Your personal safety also depends on the precautions you take. Please follow these guidelines.
Tip 1 — Start Slow — Use Messages Initially
Take your time before sharing any personal contact details. Use the Oceania Matrimony messaging platform for all initial conversations.
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✔ FOLLOW • Set up a separate email address for initial communications with new matches. • Trust your instincts — if something feels off, slow down or stop. • Stop communicating with anyone who pressures you to share personal information prematurely. • Look for consistency across messages and watch for evasive or contradictory behaviour. |
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✖ DON'T • Do not share your personal or work email address with someone you have just met online. • Do not feel obligated to respond to every message — you are always in control. |
Tip 2 — Request a Photo
Viewing multiple photographs gives you a clearer sense of the person you are communicating with and helps confirm their identity.
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✔ FOLLOW • Use the Photo Request feature on Oceania Matrimony. • Ask to see several photos in different settings — casual, formal, indoors, and outdoors. • Treat repeated avoidance of photo sharing as a warning sign. |
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✖ DON'T • Do not accept a single photograph as definitive proof of identity — cross-reference where possible. |
Tip 3 — Move to Phone Calls Only When Ready
A phone or video call can reveal important communication cues that text alone cannot convey. Share your contact number only when you feel fully comfortable.
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✔ FOLLOW • Consider using a secondary prepaid mobile number for early calls. • Use call-blocking or number-withholding features if your carrier supports them. • Progress to a call only after you have built genuine trust through messages. |
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✖ DON'T • Do not share your primary personal or work phone number with someone you have just matched with. |
Tip 4 — Meet in Person Only When You Are Ready
The Platform gives you the freedom to gather information at your own pace. There is no obligation — ever — to meet anyone offline.
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✔ FOLLOW • Remember — you are always in control of when and whether to meet. • Even after agreeing to a meeting, you always have the right to change your mind. • Share your plans with a trusted family member or friend before any offline meeting. |
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✖ DON'T • Do not feel pressured by anyone — online or in person — to move faster than you are comfortable with. |
Tip 5 — Meet in a Safe, Public Place
When meeting for the first time, your safety must come first.
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✔ FOLLOW • Choose a well-populated public place — a café, restaurant, or shopping centre during busy hours. • Arrange your own transport to and from the meeting at all times. • Tell a trusted friend or family member the person's name, the location, and your estimated return time. • If possible, bring a trusted person to your first meeting. • Keep your mobile phone charged and accessible throughout. |
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✖ DON'T • Do not allow your match to pick you up from or drop you at your home on a first meeting. • Do not agree to meet in a secluded, private, or unfamiliar location for the first time. • Do not go alone to a movie, private residence, or isolated area on an initial meeting. |
Tip 6 — Watch for Warning Signs
Vigilance is your strongest protection. If something feels wrong, trust your instincts and act on them.
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✔ FOLLOW • Ask direct, thoughtful questions and watch for inconsistency in responses over time. • Pay attention to displays of anger, controlling behaviour, or attempts to pressure you. • Involve a trusted family member or friend in your search — a second opinion is valuable. • Report suspicious profiles or behaviour immediately to info@oceaniamatrimony.com.au. |
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✖ DON'T • Do not ignore inconsistencies in age, profession, marital status, appearance, or personal history. • Do not continue communicating with someone who avoids answering direct questions. • Do not dismiss gut feelings — if something does not feel right, it probably is not. |
Tip 7 — Beware of Financial Scams
Romance and matrimonial platforms are targeted by scammers. Stay alert to any form of financial manipulation.
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✔ FOLLOW • Report any request for money immediately to our team at info@oceaniamatrimony.com.au. • Report financial scams to ACCC Scamwatch at www.scamwatch.gov.au. • Be especially cautious of people who express deep affection very quickly and then request money. • Verify the identity of anyone who claims an emergency requiring financial assistance. |
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✖ DON'T • Never send money, gift cards, cryptocurrency, or financial assistance to someone you have met online. • Do not share your bank account, credit card, or financial details with any match. • Do not click on suspicious links or attachments shared in messages. |
Tip 8 — Protect Your Digital Privacy
Your online privacy extends beyond the Platform. Protect your digital identity at every step.
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✔ FOLLOW • Use a strong, unique password for your Oceania Matrimony account and enable multi-factor authentication (MFA). • Regularly review your profile privacy settings to control what information is visible to other members. • Log out of your account after every session — especially on shared or public devices. • Report any suspicious messages or unexpected account activity to info@oceaniamatrimony.com.au immediately. |
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✖ DON'T • Do not share your account login credentials — password or verification codes — with anyone. • Do not use the same password across multiple websites or apps. • Do not access your account over public Wi-Fi without a VPN. |
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Emergency & Support Contacts EMERGENCY & SUPPORT RESOURCES — AUSTRALIA Emergency Services: 000 1800RESPECT (family violence): 1800 737 732 (available 24 hours, 7 days) eSafety Commissioner: www.esafety.gov.au (online safety support & reporting) ACCC Scamwatch: www.scamwatch.gov.au (report financial scams) ACCCE (child exploitation): www.accce.gov.au (Australian Federal Police-led) OAIC (privacy complaints): www.oaic.gov.au | 1300 363 992 Crime Stoppers: 1800 333 000 | www.crimestoppers.com.au |
We may update this Privacy Statement from time to time to reflect changes in Australian law, OAIC guidance, technology, or our business practices. Material changes will be communicated to you by email or via a prominent notice on the Platform at least 14 days before they take effect.
Continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Privacy Statement.
The current, authoritative version of this Privacy Statement is always available at: www.oceaniamatrimony.com.au/privacy
If you have any questions, concerns, or requests relating to this Privacy Statement, or if you wish to exercise your privacy rights, please contact our Privacy Officer:
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Privacy Officer Contact Oceania Matrimony Harrisdale, Western Australia 6112, Australia ABN: 92 650 666 774 Privacy Officer: info@oceaniamatrimony.com.au Safety Reports: info@oceaniamatrimony.com.au (Subject: Safety Report) Billing: info@oceaniamatrimony.com.au (Subject: Billing Enquiry) General Support: info@oceaniamatrimony.com.au Phone: 0420 325 615 WhatsApp (AU): 0420 325 615 WhatsApp (India): +91 8075 709 660 Website: www.oceaniamatrimony.com.au We aim to respond to all privacy-related requests within 30 days. If your concern is not resolved to your satisfaction, you may escalate to: Office of the Australian Information Commissioner (OAIC) Website: www.oaic.gov.au | Phone: 1300 363 992 |
This Privacy Statement was last updated on 13 May 2025.
♥ Connecting Hearts, Creating Forever ♥
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